I attended days 1 and 2 of this year’s EBLIP conference. This was my first time at EBLIP and here are my notes from the day. As with most library conferences speakers gave a wide variety of excellent presentations from academic (and a few public) libraries. My notes focus on those things we can adapt and consider for the Scottish Government Library.
- The big takeaway for me was start collecting and publishing “impact stories” – case studies of how our Library adds value to the Scottish Government. This will provide valuable qualitative data to the quantitative data we already collect. One method could be adding a section to our Library’s literature search request form asking users what they intend to do with the results. Followed up by a standardised telephone interview 3-6 months after literature search results were provided.
- Record and publish short and clear “how to” videos to access our Library services.
- Turas Learn is NHS Education for Scotland’s platform for learning and support resources. Worth checking out and noting it includes open badges hosted by the Scottish Social Services Council (SSSC).
- Try using Slido or Padlet to get feedback as surveys may provide a low response rate.
- Project Information Literacy (PIL) is a useful resource which includes a fascinating report from October 2018 – “How Students Engage with News”.
- Wall Street Journal blue feed, red feed activity tool. Shows both liberal and conservative Facebook posts side-by-side. Demonstrating both sides use the same tactics and approach to selecting information and everyone has a bias.
- Librarians are expected to be project managers but they don’t tend to think about project standards. Plus there’s not much literature on project management for librarians. It’s important to estimate timescales and resources required and build a case for funding, and to measure and keep good records of time and resources spent, and what went right (and wrong).
- Add questions about UX (user experience) to our surveys to give us better feedback on what users think of our services.
- Don’t just communicate good news from the Library. Communicate all news simply, clearly, openly and regularly. Negative news can be turned round with an in person or group/team discussion if needed – a chance to say the Library will manage this, we know what we’re doing and how we’ll sort it or work round it.
August 4, 2019